HawkSoft Contact Information

Product Support

Phone: 866-884-4680 (option 3)

Email: support@hawksoft.com

Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific time.

Email Support

Submit a support ticket from the HawkSoft website to request help for non-urgent issues. You will receive an email response from a member of our Product Support team within 24 hours.

Chat Support

Chat support is available Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific time.

  Local users:
  1. Click here, or in CMS click Help > Chat Support.
  2. Click Live Chat.

Online users:

  1. Open a web browser on your local desktop.
  2. Browse to https://www.hawksoft.com, and then select Support > Contact Support.
  3. Click Live Chat.

Support Session

Join a Support Session to request help with urgent issues. You can share your screen with a HawkSoft service representative.

Local users:

  1. Click here, or in CMS click Help > Support Session.
  2. Follow the on-screen instructions.

Online users:

  1. Open a web browser on your local desktop.
  2. Browse to https://www.hawksoft.com, and then select Support > Join a Support Session.
  3. Follow the on-screen instructions.

Accounting Support

Phone: 866-884-4680 (option 3, then option 6)

Press option 3 to reach Product Support, and then press option 6 to reach Accounting Support.

Email: accounting@hawksoft.com

Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific time.

HawkSoft CMS Online Help System

The Help System is accessible through CMS.

Click the the  Help icon, and then select Help from the main CMS menu bar to open the Help System.

Billing and Licensing

Phone: 866-884-4680 (option 5)

Email: billing@hawksoft.com

Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific time.

Sales

Phone: 866-884-4680 (option 4)

Email: sales@hawksoft.com

Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific time.

HawkSoft, Inc. Website

https://www.hawksoft.com/