System Logs

The HawkSoft Log Files enable you to track specific events in HawkSoft, including File Maintenance, Backups, and errors. Log entries always start with the date and time.

Most HawkSoft Log Files are intended for use by HawkSoft and are not covered here. If you have any questions, please contact HawkSoft Product Support.

To access System Logs

1. Click on the  Help icon at the top-right of HawkSoft, and then select System Logs.

   A HawkSoft Log Viewer window opens.

2. Select a system log from the left side of the HawkSoft Log Viewer.

To copy a System Log

1. Click on the  Help icon, and then select System Logs.

   A HawkSoft Log Viewer window opens.

2. Select a system log from the left side of the HawkSoft Log Viewer window.

3. Click Copy Log File.

4. Right-click on your desktop, then select Paste.

   Alternatively, you can Paste this into an email or into a folder in File Explorer.

This will create a text file that can be opened using a text editing program such as Notepad or Word.

To send System Logs to HawkSoft

When troubleshooting certain issues, your IT, your HawkSoft Administrators, or a HawkSoft employee may ask you to manually upload a copy of your System Logs to the HawkSoft cloud. This will allow our Product Support and/or Development teams to review your System Logs for potential errors or issues.

Uploading your System Logs will not automatically create a Product Support ticket. If you are experiencing difficulties, contact your IT or HawkSoft Product Support.

To upload your System Logs:

1. Click on the  Help icon, and then select System Logs.

   The HawkSoft Log Viewer window opens.

2. Click on the Upload Log Files button at the top-right of the dialog, and then click Yes on the confirmation dialog.

   HawkSoft receives a copy of all of your system logs.

Error Log

When an error occurs, HawkSoft attempts to create an error log. Some errors prevent HawkSoft from being able to create an error log. HawkSoft includes information about the error, such as the error message or a snapshot of the script running when the error occurred.

Setup Log

When you change agency settings, such as User Permissions and General Settings, HawkSoft creates a Setup Log. The HawkSoft Username, IP address, and windows username of the user who changed the settings are included in the log. Additional information may be available, depending on what was changed.

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