Voiding a log note hides it from view in the Logs tab, but it will always be available for you to view, if needed.This article explains how to void, view, and unvoid log notes.
Voiding a log note does not undo client or policy changes. For information about updating a client or policy, see Clients and Policies Overview.
Required Permissions
Required Permissions:
To perform this task, no specific HawkSoft user permissions are required.
Voiding log notes
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Retrieve the client, then select the Logs tab on any policy tab, or from the Client tab.
Log notes are listed by date and time, with newest at the top.
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Double-click to open the log note you want to void.
The View Log dialog opens.
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Click
More Options, then click Void Log.The Voiding Log dialog opens.
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Enter the reason for voiding the log note, and then click Confirm Void.
Viewing voided log notes
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Retrieve the client, then select the Logs tab on any policy tab, or from the Client tab.
Log notes are listed by date and time, with newest at the top.
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Select the Voided filter at the top of the log list.
Voided log notes display as (VOIDED) at the start of the log Summary.
Restoring log notes
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Retrieve the client, then select the Logs tab on any policy tab, or from the Client tab.
Log notes are listed by date and time, with newest at the top.
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Enable the ✓ Voided filter.
Voided log notes will display as (VOIDED) at the start of the log Summary.
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Double-click to open the voided log note.
The View Log dialog opens.
You can use Search and Filters to more easily locate the log note. For example, you can search for key words, or filter by user. For more information, see Searching and Viewing Log Notes.
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Click Restore Log, then click Confirm Restore.
Restoring a log note will permanently delete the note you created when voiding the log, including the date and time the log was voided.
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