Change a User Password

A User's password can be changed at any time after a profile has been set up for that user.

To reset your own user password, see My Account Information and Signature for more information.

Administrators with the User Setup permission have the ability to change passwords for other users, and force users to change their password upon logging in. All users can also change their own password, regardless of permissions, in My Account.

See Add a New User for more information on setting up the profile for a new user.

This task is typically performed by an Owner/Administrator, Manager, or CSR/Producer.

To change a user password

1. Click the  Setup icon, and then select User Setup.

2. Select a User profile from the list.

   The User Profile for the selected user opens.

   The Account screen contains the User Name and Password fields.

3. Click Updatenext to the Password field.
   The Change Password dialog opens.

4. Enter a new password in the field.
   Optional: Click the "Generate Password" button to create a strong, random password.

   • A strong password is required for all user profiles.
   • A password must contain at least three of the four following types of characters:
     • Uppercase letter
     • Lowercase letter
     • Number
     • Special character

       • The following special characters are allowed:

         ! - @ # $ % ^ * ( ) + _ < > [ ] '

       • All other special characters, including spaces, are not allowed.
   • Passwords must be at least 8 characters and at most 32 characters.

Use the copy button to copy the new password to your clipboard.

5. Click Update Password to confirm the entered password.
6. Optional: Click the Require new password on login toggle to require the user to create a new password upon logging into HawkSoft.

7. Click Save to close the User Profile dialog.

8. Provide the user the new password you created and confirm they are able to log in successfully.
9. Exit the User Setup dialog.

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